January 2022
1. General

This website collects and processes personal data. This policy applies in addition to our general terms and conditions of sale. Personal data is any data that relates to an identified or identifiable individual. When you provide us with personal data of other persons (e.g. family members or work colleagues), please ensure that they are aware of this privacy policy and only provide us with their personal data if you are authorized to do so.

2. Person in charge of the treatment

The data controller we describe here is the Akpagrumi Sagl, unless otherwise specified on a case by case basis. If you have any questions regarding data protection laws, you can send them to the contact address of Alpagrumi Sagl, Via El Temeris 3, 6513 Monte Carasso (Bellinzona). Please include a copy of your ID card or other supporting document with your questions. You can also send us your questions by email at contact@alpagrumi.ch.

3. Collection and processing of personal data

The personal data that we collect directly from you are the following: first and last name, e-mail address, telephone number, address, purchase history, payment data, as well as any information that you communicate to us when you contact us.
If you visit our website or purchase plants (or other products) using a mobile device, we may collect certain data such as your IP address and other mobile device data.
We may collect personal data about you when:
– You buy plants (or other products) through the eShop.
– You are visiting our website.
– You address us by email.

4. Cookies and Other Tracking Technologies

The www.alpagrumi.ch and www.alpagrumi.com sites deposit “cookies” in your web browser, which are the equivalent of a small text file that identifies you by assigning your computer a unique number. This feature allows Alpagrumi Sagl to save the information related to your purchases that you can then consult by logging into your account later. These cookies do not allow us to retrieve any information other than the ones you give us when placing your orders through the eShop.
Our website also uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can disable the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this site. By using this website, you expressly consent to the processing of your data under the conditions and for the purposes described above.

5. Transmission and transfer of personal data

The data collected by Alpagrumi Sagl in the course of our retail activity (including via our website), may be communicated to authorized company personnel as well as to our external partners, including:
-The processing of your financial and payment data in order to guarantee the security of your payments and to avoid any fraudulent exploitation of your data
-Other services such as our computer host
Based on your consent when you create an account with us, we (and our authorized service providers) may also send you promotional emailings, newsletters or satisfaction surveys, depending on your choices.

6. Duration of the storage of personal data

We process and store your personal data for as long as is necessary for the performance of our contractual and legal obligations or to achieve the purposes pursued by the processing, for the duration of the business relationship and beyond, in accordance with the legal retention and documentation obligations. Personal data may be retained for the period during which claims may be made against our company and to the extent that we are required to do so by law or by legitimate business interests (e.g. for evidentiary and documentation purposes).

7. Data security

The security of our customers’ and visitors’ personal data is very important to us. We take appropriate technical and organizational measures to protect your personal data against unauthorized access and misuse.

8. Obligation to make personal data available

As part of our business relationship, in order to be able to complete an order on our website, you are required to provide the personal data necessary for the acceptance and performance of the business service and for the fulfilment of any contractual obligations arising from it (you are not generally under any legal obligation to provide us with data). Without this data, we generally cannot enter into or perform a contract with you (or the entity or person representing you). Furthermore, our website cannot be used if certain information necessary to ensure data traffic is not disclosed.

9. Rights of the person concerned

Within the scope of the data protection law applicable to you and insofar as provided for by said law, e.g. in the case of the RGPD (https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX%3A32016R0679), you have the right to obtain information, to rectify, to delete, to restrict the processing of data, to object to our processing of data as well as the right to publish certain personal data in order to have them transferred to a third party (data portability).
Please note, however, that we reserve the right to enforce restrictions provided by law, for example if we are required to retain or modify certain data, if there is an overriding interest (to the extent that we can invoke it) or if it is necessary to enforce rights. Inquiries are in principle free of charge. In the absence of a worthy interest, fees may be charged for a particularly high workload, excessive or notorious demand for information. If there is a fee for your case, we will inform you in advance. Please refer to Section 4 regarding the possibility of revoking your consent. Please note that exercising these rights may conflict with contractual agreements and have consequences such as premature termination of the contract or financial implications. We will inform you in advance if this is not already regulated by the contract.
To exercise these rights, you must be able to clearly prove your identity, for example by means of a copy of your identity card if your identity is not clear or cannot be verified. To assert your rights, you can contact us at the address indicated in number 2.
Any data subject is also entitled to assert his or her rights before the courts or to file a complaint with the competent data protection authority. In Switzerland, the competent authority for data protection is the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch).

10. Modifications

We reserve the right to change this privacy policy at any time without notice. The version currently published on our website applies.